Smartphone App for enhancing Post Sales Service Experience
Reputation of an organization is cumulative sum of service experience that customer enjoy before, during and after the purchase. In fact, customer service experience can make-or-break the entire perception formed by the consumer, significantly influential for its repeat purchase or next purchase.
Even though the level of service experience offered to the end customer varies with product & services offered across different industry, a gentle and committed effort to serve the customer can bring the “Customer Delight”. For engineering products that are used in daily run, the Post Sale Service experience plays a critical role in becoming a preferred brand for life that helps in increasing the loyal customer base. Several theories and studies have portrayed the significance of successful post sales customer experience ensuing the relation between a buyer and a seller as similar to between a husband and wife.
The idea remains to connect with customer while in difficult as well as during the smooth performance of the product in order to develop a close-knit relation for long term understanding. Rightly pursuing the policy of customer services more than a policy makes our client stands apart from the league to offer transcendent customer experience. Our client which is an Automotive OEM made a preemptive move to connect with customers 24 X 7 to offer them quality assurance and extended service program.
Unrivalled technological disruption caused by mobility in enhancing the social connect with end consumers through smartphone app made it possible for our automotive client to enhance post sales services by offering full-fledged service application. Studded with geo location API’s, in-app smart functions, in-app message notification, sliding navigation; the smartphone application helped the organization to enhance overall user experience.
The sheer programming and development acumen of the android developers and iPhone application developers was largely held accountable for delivering quintessential application with precise features and functions. The brainy android application development architecture adopted by the development team helped in connecting a network of over 1000 Service Stations, precisely locating them on google map with one touch route guide for destined service location.
Out team understood the meticulous customer issues and after sales pain areas of customers and delivered an integrated smartphone application for android devices that can:
- Book Online Service Appointment
- Access Vehicle Service History and Maintenance Schedule
- Calculate Insurance, Labour Rate and Service
- Assist in 24 x 7 Hyundai Road Assistance
- Rate Experience with Service Dealer
- Locate Service Network
- Check real time vehicle speed with in-app Trip Meter & In-App Accelerometer
- Push In-App Message Notifications & Vehicle Service Reminders