We believe the cost of acquiring a new customer is much higher than that of retaining an old customer and creating a value chain. Hence it is important for organizations to manage customer interaction in best possible way. Binary's Help Desk services redefine traditional help desks service to minimize costs and maximize user satisfaction, enhance end results, and optimize resource utilization.
If you are seeking a solution for your help desk service and technical support needs, our help desk outsourcing service can give you fully customized solution.
- Single Point of contact to eliminate multiple calls to the help desk.
- 24 hours 7 days a week service availability of your help desk.
- FAQ (frequently asked questions) based and customized support
- Effective Call Close Rate to minimize repeated calls, and frustration.
- Highly skilled and industry experienced personnel
- Effective tracking and reporting routine process
With Binary's flexible helpdesk services, your organization can sign up for various levels of web based, phone, and toll-free support. Use our services to better facilitate your help desk for your valued customers, associates, partners and employees.
Using our proven, customizable project management framework, offsourcing, clients have realized the benefits of cost effective, flawless, and timely project execution. Contact us for a detailed requirement analysis and customized help desk solution for your organization.