Call Center Consulting

The demand for call center consulting and call center services in India has grown to a great extent. This is mainly because India has earned the reputation of providing good quality, on time output with increasing number of satisfied customers to its clients.

The experienced and skillful call center consulting team of Binary will understand your business objectives, the problems that you are facing and will accordingly provide you with the right solution with the use of minimum resources. Binary understands the importance of client customer relationship. Its consulting services therefore, aims to strengthen this foundation.

Binary offers a complete bouquet of call center services and consulting for its clients. Binary forte lies in inbound and outbound services for telemarketing, contact center, help desk, pre ad post sales support and collection and mortgagee processing. Let us take a look at some of Binary’s specialized call center consulting services:

Telemarketing Consulting

• Business-to-Business (B2B) telemarketing
• Business-to-Customers (B2C) telemarketing
• Inbound Telemarketing
• Outbound Telemarketing

Contact Center Consulting

• Telemarketing (Product/Service Promotion)
• Customer Care Programs
• Market Research - After Sales/ Pre Sales
• Verification
• IT Support (Hardware / Software)
• Inbound Banking & Insurance Support

Help Desk Consulting

• Single Point of contact to eliminate multiple calls to the help desk.
• 24 hours 7 days a week service availability of your help desk.
• FAQ (frequently asked questions) based and customized support
• Effective Call Close Rate to minimize repeated calls, and frustration.
• Highly skilled and industry experienced personnel
• Effective tracking and reporting routine process

Pre and Post Sales Support

• Market Research & Survey Support
• Lead Generation Support
• Enquiry Handling Support
• Knowledge Support
• FAQ Support
• Complaint Handling
• Claim Processing
• Upgrade and Re-sale Support

Mortgage Processing Consulting

• New Business Acquisition
• Inbound/Outbound Enquiries
• Credit Checks
• Claim Processing
• Property Valuation

The call center consulting team of Binary provides services and consultancy in various segments. It offers consultancy throughout the complete client servicing life cycle starting from lead generation to warranty support.

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