An Offshore Application Maintenance Case Study
Offshore application maintenance and on going support of business critical trading applications of one of the leading software solution provider.
The Client
Our client is a USA based software solution provider company, that provides collaborative trade, workflow and risk management solutions to coffee and cocoa trade participants in global markets.
They offer fully integrated solutions that provide electronic procurement solution with the ability to hold public and private purchase or sales, improved trade and risk management, real time inter / intra company collaboration capabilities with the help of their three integrated solutions i.e.
- Trade Connect (TC),
- Trade Lifecycle Management (TLM)
- Inter Commercial Markets (ICM)
The Challenges
These J2EE based applications were completely maintained and supported at customerīs onshore facilities. In the process our client felt the need of cost minimization and process improvement. In this scenario, Binary Semantics was invited with a cost-effective solution and model.
The Solution
Binary proposed the cost effective offshore development center (ODC) model and leveraging its application development and maintenance (ADM) expertise prepared an outsourcing plan. Which divided the complete project into four main measurable phases for faster project roll out and visible results:
- Knowledge transfer phase
- Execution plan phase
- ODC establishment phase
- Sustenance phase
The Benefits
Our application maintenance services enabled our client to shed its entire burden and concentrate on its core business. Some of the key outlined benefits of the services are as follows:
- Dedicated offshore facility
- Real-time tracking, analysis and bug fixing
- Cost effective maintenance and bespoke enhancements
- Seamless communication and data link
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