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Client Brief

Our client is valued at over USD 3Bn Company, headquartered at Noida in India. It has a strong presence in diverse sectors like Pharmaceutical and Life Sciences, Food and Retail, Oil and Gas, Agri and Performance Polymers and Consulting Services in Aerospace and Oilfield industries. The group employs over 20,000 people globally with over 1400 in North America and is steadfastly gaining global recognition in its various businesses.


The client has established successful partnerships to nurture innovative business models targeted at delivering value to its stakeholders. It is today well recognized by many global companies as a ‘partner of choice’ in an ever-changing environment that presents both opportunities and challenges. The focus on servicing customers and building partnerships to create value reflects the group‘s promise of Caring, Sharing and Growing.


The client with a strong focus on sustainability has been engaged in bringing to the fore the importance of inclusive growth to build a strong and robust self-sustained nation. Through its non-profit organization, it has been constantly engaged in empowering communities through its initiatives focused on primary education, basic healthcare and skill development for employability and self-sustenance.


   Fast Food Retail Chain

The client is running India’s largest and fastest growing food service company, with a network of 364 stores (as of 31 December, 2010). It operates Pizza brand with the exclusive rights for India, Nepal, Bangladesh and Sri Lanka. The Company is the market leader in the organized pizza market with a 50% market share and 70% share in the Pizza home delivery segment in India.


The Challenge

The client is having lot of retail outlets with dine-in and delivery facilities. With big dine-in facility, customers queue up in front of POS to give orders which leads to chaos especially in the week-ends.


   Some key challenges were:-

 

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