Computer Telephony Integration (CTI)
The Benefits
CTI application developed enhances the overall call management process and allows seamless integration with CRM application.
The key benefits are:-
- Increased CSR/Agent Productivity due to
- Better Error and Exception handling
- Uninterrupted Call Handling despite Link down
- Auto Call Answering
- Better Error and Exception handling
- Uninterrupted Call Handling despite Link down
Project Brief
Project - Computer/ Telephony Integration
Customer - Leading provider of quality customer services across US and Canada
Industry- Customer Services
Application - Call Processing Application
Tools Technology - Portal, Weblogic Server, Weblogic Workshop, Oracle 10g, AJAX, Visio, VSS
Platform - Linux Server
Project Scope - Requirement Analysis, Design, Development, Integration and Testing
