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Computer Telephony Integration (CTI)

The Benefits

CTI application developed enhances the overall call management process and allows seamless integration with CRM application.

The key benefits are:-

Project Brief

Project - Computer/ Telephony Integration

Customer - Leading provider of quality customer services across US and Canada

Industry- Customer Services

Application - Call Processing Application

Tools Technology - Portal, Weblogic Server, Weblogic Workshop, Oracle 10g, AJAX, Visio, VSS

Platform - Linux Server

Project Scope - Requirement Analysis, Design, Development, Integration and Testing

 

In This Section

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