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Customer Portal

The Client

Our Client is one of the fastest growing housing finance companies in India. It has established a strong national presence in around 40 locations across India.

Through its various branches and sales offices, our client ensures to provide doorstep accessibility to its customers. The parent company arguably stands strong as the third-largest Housing Finance Company in the country & the second-largest Housing Finance Company in the private sector.

The Challenge

Our Client has facilitated loans to thousands of customers for which they need to handle queries across India. It was having setup for sending statements and responding queries to customers on regular basis.

      Some key challenges were:-

The Solution

Binary Semantics developed a customer portal where the customers who have taken loans can view their Loan summary, interest rate details etc. which is seamlessly integrated with Loan Origination System (LOS) application which is available 24/7 across the network. The completely integrated customer portal efficiently manages customer’s home finance related data, its queries etc.

      The salient features of Customer Portal are:-

The Benefits

Binary’s Customer Portal solution enhances the overall process of servicing the customers. Our Clients back office queries were drastically reduced by this online portal. Customers also received loan related information from this portal

       The key benefits are:-

Project Brief

 

In This Section

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