iChatrobo in Action: A New Era of Insurance Policy Support

A leading private general insurer struggled with high query volumes, delayed responses, and inconsistent support. Customers found it difficult to retrieve policy details and faced long wait times due to limited self-service options.

To solve this, we proposed iChatrobo, a Generative AI-powered chatbot with 80% self-resolution capability. Integrated with WhatsApp and backed by Retrieval-Augmented Generation (RAG), it delivers accurate, real-time responses in 50+ languages. By automating policy queries, enhancing engagement, and enabling 24/7 support, iChatrobo promises to reduce support load, boost satisfaction, and set a new standard in AI-driven customer service.

Download the full case study to discover how iChatrobo is transforming insurance support.