AI-Powered Chat Assistant for a Motor Insurance Broker in India

Our client, a well-capitalized Indian motor insurance broker established in 2021 and affiliated with a major OEM auto group, delivers nationwide motor insurance services through 600+ dealerships. As customer expectations for instant policy details, claim updates, and workshop directions grew, the broker aimed to simplify and digitize the policyholder experience across key service journeys.

Despite existing systems, they faced challenges including limited personalized support, rising demand for instant WhatsApp assistance, and a renewal process relying on multiple manual touchpoints. Gaps in pre-inspection and claim verification further slowed service delivery and increased friction.

To address these needs, they engaged us to implement an AI-powered WhatsApp chatbot integrated with their insurance portal. The assistant offered real-time, multilingual support for renewals, claims, and workshop navigation, while automating pre-inspection and verification to reduce delays and improve accuracy.

Explore how our conversational AI solution delivered seamless and intelligent support for the broker.